Her fear soon turned to enthusiasm. She could see that the team at Curium was taking the time to understand the business and to get to know her and her colleagues – their strengths and weaknesses, their concerns and ambitions.

In no time people from all parts of the business were pulling together to transform the company at a speed Rachel hadn’t thought possible. Not only that, but she herself had played an important part in it all!

She’d expected Curium to give her orders and tell her to meet deadlines, but instead, they taught her new skills and instilled in her the confidence to lead and deliver change herself. They also set about making the business a lot simpler and set up new teams, including one to manage customer satisfaction. Rachel thought an external person may be hired for this role, but Curium had other ideas. Knowing Rachel as they did, they saw that she was the perfect candidate.

With new skills at her disposal, a new-found confidence, and a different perspective on how to lead, she now saw what she could achieve.

Soon Rachel will be getting stuck into one of the most exciting opportunities of her career leading a team of people that will be critical to the business’ reputation with its customers. Not only that, but with Curium beside her, she’s pushed herself further still and has achieved a prestigious accreditation from the Institute of Customer Services, a first for the company and for the water-cooler industry as a whole.

Rachel said: “From the word go it was clear that Curium weren’t typical consultants but a team of people who take the time to listen, share advice and work hard to get the best out of everyone. I’ve been motivated by them every step of the way to achieve things I didn’t think were possible, and, after nearly 20 years at the business, I’m really excited by the new challenges they’ve shown me I can take on.