Rachel works for a company called Waterlogic, which supplies hot and cold water dispensers to workplaces, and has a masterplan to be the best global provider of drinking water. The company has grown at a rate of knots, and now delivers products and services in 18 countries around the globe.
In her 17 years with the company, Rachel has seen it grow from a small business to the industry leader. With such fast growth, technology and processes had not kept up so it wanted to change to ensure it could grow in a sustainable way.
What it needed was a new system to automate many of its processes. No longer would work be tracked in Excel spreadsheets; no longer would teams have multiple ways of working. This new system would catapult the company into the 21st century by tracking its orders, deliveries and customer information in a central location, and getting everyone in the company working in the same way.
Rachel was excited but also had concerns about what the future would hold: every part of the business she knew was about to be turned upside down. Not only that, but, for the first time, her friendly, tight-knit company had decided to bring in external consultants from Curium to help.