Will works as part of a busy IT support team in a large law firm. With a number of big projects impacting colleagues across the business, they faced hundreds of calls per day plus emails and enquiries through other channels.
Will felt under pressure. He and his team were struggling to keep up with the high volume of work and, every day, their backlog was growing. Not only that but, having been in the same role for six years without much progress, he had been considering career opportunities elsewhere.
His bosses implemented various strategies to support his team, including using additional resources and revising priorities, but with limited success. They needed a longer-term, more sustainable solution, so called on Curium to help.