Curium |
25 Jan 2018 |
Events
9am – Coffee and registration
9.30am-9.40am – Welcome from Trevor Butterworth
9.40am-10.10am – Overview of AI and contact centres, Martin Hill-Wilson
10.10am-10.40am – AI, robotics and change: people, process and technology, Stuart Bailey
10.40am-11am – Break
11am-12pm – Roundtable discussion
12pm – Lunch
This event is now fully booked.
Barely a week goes by without a news story about artificial intelligence or robotics. From Amazon’s first checkout-free grocery store to algorithms helping with everything from medical diagnoses to movie selection, machines are completing tasks better than human beings.
For contact centres, AI and robotics offer enormous potential in the way they meet customer need and drive down costs. Last year, Curium Solutions worked with University of Birmingham MBA student Syed Munshi to review the impact of AI and robotics technologies on contact centres.
For contact centres, automation offers cost savings of up to 75%. It is repeatable, scalable and transformative. But, according to research, many in the contact centre world are yet to get a handle on these new technologies.
Curium has now joined forces with the UK CCF and Martin Hill-Wilson to run this exclusive event. In it, we’ll explore AI terminology and technologies, look at how contact centres can make the best use of AI and robotics, and discuss strategies for managing transformative change.
