AI & Robotics: How will AI transform your contact centre?

Curium | 25 Jan 2018 | Events
Event Details
Venue:
Curium Solutions, Innovation Court, 121 Edmund Street, Birmingham, B3 2HJ
Cost:
This event is now fully booked
Date:
2018-01-25 - 28/02/2018
Duration:
9am - 12pm
Agenda:

9am – Coffee and registration

9.30am-9.40am – Welcome from Trevor Butterworth

9.40am-10.10am – Overview of AI and contact centres, Martin Hill-Wilson

10.10am-10.40am – AI, robotics and change: people, process and technology, Stuart Bailey

10.40am-11am – Break

11am-12pm – Roundtable discussion

12pm – Lunch

This event is now fully booked.

Barely a week goes by without a news story about artificial intelligence or robotics. From Amazon’s first checkout-free grocery store to algorithms helping with everything from medical diagnoses to movie selection, machines are completing tasks better than human beings.

For contact centres, AI and robotics offer enormous potential in the way they meet customer need and drive down costs. Last year, Curium Solutions worked with University of Birmingham MBA student Syed Munshi to review the impact of AI and robotics technologies on contact centres.

For contact centres, automation offers cost savings of up to 75%. It is repeatable, scalable and transformative. But, according to research, many in the contact centre world are yet to get a handle on these new technologies.

Curium has now joined forces with the UK CCF and Martin Hill-Wilson to run this exclusive event. In it, we’ll explore AI terminology and technologies, look at how contact centres can make the best use of AI and robotics, and discuss strategies for managing transformative change.

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