How to be more successful when delivering an ERP or large technology change…
“I feel so confident in what Iʼm doing now and would love to do more of this type of change again.”
“I’m not exaggerating when I say that working with Curium has changed my world in such a positive way.”
A leadership Voyage® like no other
Why is it that when organisations are struggling to perform, everyone looks to the leadership?
Because that is the role of a leader…to help people perform when the going gets tough, not when it’s nice and comfy out there. But how many leaders are honestly prepared for this?
Ronaldo practices a free kick literally hundreds of times, just in case the opportunity should arise where he can pull this skill out the proverbial kit bag and win the match.
How many leaders spend any time harnessing their skills for when a crucial leadership moment should arise? Not enough is probably the answer.
What we know: the core skills of leadership can adjust to ANY situation that is thrown at you, whether that is: Developing mental resourcefulness, Building team foundations, Setting the course (psychology of goal achievement) and Inspiring others to high performance.
We delivered to this client the Voyage Leader® programme covering 6 core journeys with ALL of these skills covered and it is all available digitally combined with virtual facilitation.
But does it work?
- Build your leadership habits into your life now, because the day you will need them it will be too late to start practicing.
- See your leadership quest as a Voyage. You are on several journeys at any one time, focus on the critical few, become exceptionally skilled in these, and you will navigate the choppiest environment with ease.
An interview with a customer that got it right
Most local authorities are challenged by strict budgets and need to continually find more efficient ways to deliver essential services to their residents. Covid made these challenges even tougher.
See how one borough council used our Operational Excellence 3 step process to generate savings in excess of £400k in the year.
With improvements in workflow control, customer service delivery and people engagement all of these have been sustained throughout the Covid lockdown period.
Step 1: Shift mindsets and behaviours
We passionately believe in putting ‘People First’ during any programme of change. We helped managers and leaders understand why we all behave differently and how to recognise preferences in ourselves and others. These new skills enabled managers to work together more effectively and easily support each other despite all being based in different locations.
Step 2: Gain Control
Everything in life is easier when we are in control. We trained and coached managers to embrace a range of best practice operational management principles to establish easy control and then created a simple solution to enable clear visibility of the workloads and performance across every team.
Understanding, collaboration and support was now easy to coordinate and prioritise.
Step 3: Continually Improve
The simple disciplines established became the basis for identifying opportunities to improve service delivery and recognising where individuals in their team may need support. Regular ‘performance focused’ actions have continued to generate efficiency savings and have been endorsed as a ‘Godsend’ in leading the operation through the lockdown period.
In the spring of 2019, we were engaged to deliver an operational transformation programme into the business support functions for Children’s Services in Swindon Borough Council. The business support function was comprised of 9 distinct administration teams, located across 7 different sites all supporting the essential and sensitive work carried out by front line experts such as Social Workers and Health Visitors.
Our objective was to enhance the operational efficiency and service delivery of these vital support teams and to deliver this in a way which was engaging for every member of the support operation with all changes able to be sustained long after we completed our programme of work.
In this short interview, Mike Thompson – Service Manager, Business Support Children’s Services, explains what it was like to work with the Curium team and reflects on how the changes have been sustained and proved to be invaluable as the whole nation was impacted by the COVID 19 lockdown environment.
The power of a coaching culture
‘There is no doubt that moving to a coaching approach for leadership has had an enormous impact on engagement and performance of our business. The fact that we have done this in the middle of a pandemic has meant the impact is even more meaningful.’
But what is a coaching approach to leadership? Let’s explore this real life example.
In our experience, a great deal of people with hierarchical responsibility (i.e. have people reporting to them) struggle to articulate the difference between the ‘3 hats’ they inevitably wear: Leader, Manager, Coach.
The challenge then becomes twofold:
- How to recognise a situation that requires one of these hats.
- And then what to practically do and how to behave in the moment to get the desired outcome.
In this organisation, we had a group of team managers who very much focused on ‘management’, that is the task at hand, organisation of the work, delivering to the required standard etc.
When team members asked for support, it was met more with ‘here’s the answer’, based on years of experience.
As a result, the individual was spending 70% of their time involved in ‘doing’ the work or directly influencing the doing of the work.
Following our Leader as Coach programme, this shift moved significantly.
The Team Manager was now spending 30% to 40% of their time ‘doing’ and the remainder was coaching and leading the team.
So what is coaching? In two words: Awareness and Responsibility.
If you are helping someone to gain awareness and support them so they take responsibility for change, you are coaching. It really is that simple…on paper at least.
In practice, under pressure, it is harder to embed than you might think.
But when you do, the results will speak for themselves. Engagement, initiative and performance are just a few factors that have been shown to radically improve in a coaching culture.
Why are some technology implementation projects doomed from the start?
We’ve identified a series of 8 pain points that keep tech projects from reaching their goals across different industries. Read our free report to learn more.
Let’s Start a Conversation
Tell us your story, your challenge. What are you trying to change?
It can seem overwhelming but that’s why we exist. To empower you to embrace change successfully. Fill in the form and one of our consultants will be in touch.