Operational excellence

Helping you gain control of your business

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Tell us your story, your challenge. What are you trying to change?

It can seem overwhelming but that’s why we exist. To empower you to embrace change successfully. Fill in the form and one of our consultants will be in touch.

Emma Taylor_Curium Solutions Emma Taylor
Chief People Officer
Mark Turner
Head of Transforming Operations
Kate Bailey
Principal Consultant​
Mark Stelmach
Senior Consultant
Jane Fisher
Senior Consultant

 What causes failure in operations?

 

 

There are various factors that may be contributing to operational deficiencies. In many cases, teams are ‘trapped’ in a cycle of failures that quite often need some intervention to correct the course.

 

Whilst it is natural to assume that this is driven by not having enough people in the team (supply) to meet the demand being received, there is often a range of influencing factors contributing towards the organisational and operational pain being experienced.

 

  • Do your people have the right skills to deal with the demand?

  • Are your people in the right place at the right time to service the demand received?

  • How accurate and useful is your demand forecasting in enabling you to schedule your people appropriately?

  • Have the processes and procedures your people use kept pace with evolving customer expectations?

  • Do your people have easy, real-time visibility of demand changes, to enable them to react positively to these events and also understand what may be causing these spikes?

What our customers are saying...

“Curium has empowered change across our team. The team now has a revived passion for our business, with morning meetings, better communication, tools and knowledge, and the desire to succeed.”

 

June Bougerie, Swindon Borough Council

Find out more

The root cause is typically linked to something which affects your people. 

 

There are, of course, amazing technological solutions being launched and developed every day – but all of these need to be aligned with your people, in order for them to consistently and brilliantly serve your customers.

How Curium can help you Gain Control

         

            

From an independent assessment of your operational fitness and health, we provide observations and a plan to sustainably transform your customer operation to deliver great service at the right cost.

             

We partner with you to deliver the plan to create clarity over demand, supply and performance. Improved visibility over all outputs enables confident operational decision-making.

             

Our people-first approach ensures engagement is maintained and supported by tailored workshops and experiences to empower the potential of everyone on your team.

             

We introduce simple disciplines to change behaviours and support your operational leaders through mentoring and coaching. This embeds the changes in their mindset, creating a foundation for continuous improvement

             

With clear visibility of your performance and simple daily disciplines embraced, a continuous improvement culture can be established.

Visible signs & pains you might be experiencing – that our Operational Excellence team could help you with:

 

Your Service delivery is inconsistent or below desired standards 

Backlogs of work are common 

Customer satisfaction is low 

Your demand forecast is not understood/not credible/doesn’t exist 

Staff attrition is high 

Employee satisfaction is low 

The cost of running the service is too high 

You feel like you’re leaving money on the table because you can’t service demand